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Friday, September 25, 2009

Catharsis

subject: CD Baby loves you

"Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.
Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day, August 25, 2009.
We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!

Thank you, thank you, thank you!
Sigh...
We miss you already. We'll be right here at http://cdbaby.com/, patiently awaiting your return."

This is the standard confirmation mail of CD Baby when you order something there. One month later I send them mail, I thank them for all the love and ask where my cd is. - Nothing... no answer...
Money gone but no Strange Land CD for me, just a love letter....
Put my picture off the wall guys. You don't like the way I look at you and I hate staring at you while walking by and laughing in my face.


Edit:

Day 35 --- an e-mail came in, almost a week late. They messed up the shipping adress. I wonder who's gonna pay for the second copy. Me or my Strange Land. I wouldn't have a problem with a second purchase, just for supporting Sean's band. (for any other purchase it would make me angry of course...)

note to self:
That's not fair, stringray. Every other band would have to give out another hardly produced copy! Treat them all equally and support any amateur band fully!!! grrrr...

Edit 2:

Day 39 --- another shipping has been confirmed by e-mail.
Sean has found out that they revamped their web site and some things still seem to operate improperly. Well, bugs happen....
The global 3 letter shipping company does not report non-delivered mail and seems to simply thrash it. That's a new no-service to me.

Edit 3:
Day 70 --- nothing arrived. I give up.
I'm going to do a second purchase once Sean has the cd available at the German independent distributor. They never annoyed me.
Sean was so kind to provide me with mp3s in the meantime, so I can at least listen to the music whenever I want.
Great cd Sean!

Edit 4:
Happy ending!

Guitarsean did send me another copy. And some extras, a magnet with the cover on it. You know those magnets you put on the fridge or something. They also managed to sign the booklet even though the cd was sealed. Those wizards!
I love reading the credits and Seans thanks - section. I'ts an ode to the progulus listeners...

9 comments :

MAVIII said...

Suggest to them that Germany is gaining Millitary Strength again and if they thought King Tigers were scary Tanks, wait till they see the new series in which you will unleash a Blitzkrieg on their ass and they can stuff their "Humorous Love Letter" in with the other un-satisfied customers who already have the A-10's loaded with the Mini-guns ammo and other Ordinance, ready to pounce on their Headquarters!!!!

... hey.
its just a suggestion ;)

Sean!!!! :P

guitarsean said...

What the?! Unacceptable! I go on vacation for 2 weeks and the whole place falls apart...

I've email cd baby on your behalf, Ray, I'm also sending you an email with some other info.

guitarsean said...
This comment has been removed by the author.
stringray said...

Hey Sean, stay cool! Most thing have good endings.
I'll keep editing this article to keep you udated, and, by all means, not being unfair to them.
I hope they are client friendly ( if yet a bit slow of response), I have my own cd in their stores and hope it does sell. ;-)

And thanks for the mp3s. Good temporary solution!

guitarsean said...

They recently revamped their site from the ground up. My impression is that they went live with the .4 Beta version. A lot of things didn't work and have taken a long time to fix things. Hopefully they'll be back to full speed soon.

guitarsean said...

On Oct 1st I got email that a copy had been sold to someone in Munich. I think that is your replacement. I'm assuming you didn't have to pay for the new copy. CD Baby paid us though. They also replied to my email. They said they had corresponded with you and were fixing it. No explanation of what happened.

stringray said...

Thanks for the heads up, Sean. Saw the e-mail when I came back from an awesome ppe. :-)

guitarsean said...

Has it arrived yet?

stringray said...

nope